Parking Management

** + Is Parking Management the same as parking operations? **

Parking operations usually involve a human element and can be defined as the process of actively sustaining and managing smooth day-to-day and repetitive activities that are required for the successful operation of a parking facility. Examples of parking services that fall within this category may be: deploying onsite parking attendants, providing remote or in-person customer service, and parking enforcement. Each of these services is required to maintain successful daily parking operations.

Parking management, on the other hand, involves a combination of people, hardware, and software. This term will often get used when referring to a complete parking program. For example, an organization may release a tender for a "Parking Management Solution" that includes onsite parking attendants, a gated parking system, and monthly permit parking technology.

** + Does Precise ParkLink specialize in parking management and operation services? **

Precise ParkLink takes pride in its ability to provide superior parking management services. To date, we provide parking management services to over 1,100 parking facilities across Canada.

We have an in-house division designated for parking operations. When you hire us to provide parking management services on your behalf, we will appoint an Operations Manager to manage and oversee your day-to-day parking program.

** + Why does Precise ParkLink specialize in both parking technology and management services? **

Precise ParkLink was founded more than 35 years ago. Since then, we have grown into a nationwide managed services and technology firm with more than 900 employees and 18 offices across Canada.

We take pride in our ability to be one source for all parking-related needs. And we choose to rely on in-house resources and expertise to control quality, provide flexibility, respond immediately and offer competitive pricing—providing our customers with top-of-the-line management and technical integration.

** + What does Precise ParkLink mean by management and technical integration? **

Precise ParkLink believes in using technology to manage parking facilities successfully. To date, 98% of parking transactions under Precise ParkLink's watch are successfully managed by technology. Our solutions are supported by people who are placed only where needed most.

Precise ParkLink’s award-winning virtual customer service team is the epitome of best-in-class management and technical integration.

** + What do I get when I hire Precise ParkLink for their parking management services? **

When you hire Precise ParkLink to provide parking management services on your behalf, we will designate an Operations Manager to manage and oversee your day-to-day parking program.

In addition to receiving day-to-day support from your Operations Manager, all elements within your parking program will be supported by our in-house centralized support services, including:

• All-in-one business intelligence, reporting and live central management platform
• Digital marketing
• Signage and wayfinding
• Customer service
• Parking facility maintenance
• Construction
• Onsite support staff: parking office, valet etc.

Suppose you also purchase Precise ParkLink's parking equipment or software solutions such as mobile apps or parking permits. In that case, we will provide level-1 Payment Card Industry compliant financial services and ongoing maintenance and technical support that is managed by a live central management system.

** + What is the role of my Operations Manager? **

When you hire Precise ParkLink for its parking management services, your designated Operations Manager will provide you industry expertise and work with you to meet your ongoing business needs. They will provide you with recommendations for operational improvements and also periodic, data-driven performance reports outlining your financials, occupancy rates and more.

** + If I purchase parking equipment from Precise ParkLink, does this mean I have hired them for their parking management services? **

From a traditional parking management standpoint, if you purchase parking equipment from Precise ParkLink, this does not mean that you have also hired us to manage the day-to-day of your parking program.

However, Precise ParkLink believes in leveraging technology to manage parking facilities successfully. To date, 98% of parking transactions under Precise ParkLink's watch are successfully managed by technology. This is because Precise ParkLink specializes in certified banking solutions and provides secure revenue processing services. It is also because we monitor the performance of the equipment we provide with a live central management system, allowing us to offer timely ongoing maintenance and technical support.

** + What do Precise ParkLink's transition plans consist of? **

When you hire Precise ParkLink to take over your parking facility, we rely on in-house centralized services to ensure an innovative and seamless approach. Our transition plan consists of the following phases:

• Phase 1: Transition Planning
• Phase 2: Management Plan
• Phase 3: Technical Integration
• Phase 4: Financial Set Up
• Phase 5: Digital Marketing and Signage
• Phase 6: Customer and Tenant Activations
• Phase 7: Coordinating Construction and Maintenance Service
• Phase 8: Specialized Staffing Requirements
• Phase 9: Onsite Launch
• Phase 10: Evaluation of Transition Plan and Site Launch

** + What is LINK™? **

LINK™ is Precise ParkLink’s management strategy that combines connectivity and intelligence to drive quick, accurate, and efficient results. With a strong foundation in management expertise and technology innovation, we believe that this strategically designed approach will transform how parking is managed.

** + Is LINK™ the new Precise ParkLink™ logo? **

Although LINK™ is a new management concept coined by Precise ParkLink, it reflects the connectivity and intelligence of preexisting technology and management services that have made Precise ParkLink a leader in the parking and mobility industry for over 30 years.

** + What are the five categories of LINK™, and what do they mean? **

The five categories of LINK™ include:

• LIVE.LINK™
• SELF.LINK™
• TECH.LINK™
• OPS.LINK™
• CREATIVE.LINK™

LIVE.LINK™ offers real-time monitoring and 24/7 customer support for uninterrupted operations.

SELF.LINK™ is a suite of smart self-serve tools that empower you to manage permits, payments, and insights with ease.

TECH.LINK™ is a series of cutting-edge hardware solutions that power seamless entry, guidance, and EV integration.

OPS.LINK™ provides reliable service, support, and enforcement to keep your operations running smoothly.

CREATIVE.LINK™ uses integrated awareness strategies that enhance visibility and drive engagement.

** + How does LINK™ use artificIal intelligence (AI)? **

LINK™ uses artificial intelligence to enhance the way parking is managed; making it smarter, faster, and more efficient. While AI isn’t the focus, it’s seamlessly integrated into our tech-first approach to improve outcomes, reduce friction, and help our clients stay ahead.

** + What does it mean to manage parking and mobility with technology? **

Technology has created a paradigm shift in how mobility and parking operations are managed. Management is no longer seen through a single lens. Investing in innovative technologies can help you keep tabs on every area of your operation so that you can put people only where they are needed most. Overall, managing with technology will create an efficient, easy, and elevated experience for all.

** + Does Precise ParkLink offer both management and technology services? **

Yes, Precise ParkLink offers both management and technology services that work together to enhance your entire mobility and parking portfolio.

** + Do the categories of LINK™ work together or separately? **

LINK™ is a complete management approach that combines innovative hardware, intuitive software, business intelligence, operation support, and creative services to help you manage your parking operation successfully.